Our Terms And Conditions

  1. All bookings are subject to these Terms & Conditions.
  2. Bookings are complete and binding when a written confirmation is received.
  3. Clesra Ventures Ltd. (or its agents, servants, or subsidiaries) shall not be liable for any loss suffered by any customer or passenger caused by accident or road traffic delay. (This matter will be between the group leader, the passengers travelling, and the contractor (driver)).
  4. Please remain seated whilst the vehicle is in motion.
  5. Clesra Ventures Ltd. does not give, nor is anyone authorized to give on its behalf, any express or implied warranty or representation regarding any bookings.
  6. Travel Fleet Ltd shall be permitted:

(a) To cancel, suspend, alter, or withdraw any travel, transport, accommodation or other service booked if the company is unable to fulfil the journey for whatever reason. In the case of such a cancellation or suspension, but in no other case, a full refund will be made of that has been paid for the facility cancelled, suspended or withdrawn. We will always inform you and give you notice before any cancellation. Other reasons for cancellation and refund may be because of vehicle breakdown, driver no longer available or simply due to other unforeseen circumstances. We will however do our utmost best to cover the trips that have been confirmed. We will not be liable to pay any extra cost towards your booking for any last-minute cover, whether it’s arranged by us or by you.

(b) To refuse to carry or accommodate or ask to withdraw or otherwise provide for any person without giving any reason for such refusal.

  1. Charges in all transactions will be based on prices prevailing when the facility is used and are subject to alteration without notice should rates of exchange or fares alter.
  2. Any damage caused to the vehicle or its fittings thereof by any member of the party or group whether caused willfully or by negligence, shall be the Hirer’s responsibility who shall repay to Clesra Ventures Ltd. or in most cases directly to the company contracted, the cost of the repairs for such damage and any losses or downtime of the vehicle which are the natural and direct consequences of the act, which caused the damage. WE or our contractor may make a claim against YOU for any costs and expenses incurred as a result of YOUR behaviour e.g. the cost of diverting the vehicle for YOU or YOUR PARTY. Criminal proceedings may also be instigated by US against YOU, or our CONTRACTOR against YOU (client). As a booking agent, Clesra Ventures Ltd. or any of its subsidiaries are not held responsible for any damage costs, caused to the vehicle by passengers. The Hirer (our client) will hold full responsibility for any charges, criminal damage or compensation directly with the contractor (driver) unless agreed already in writing by Clesra Ventures Ltd. with the contractor (driver). Clesra Ventures Ltd. will, however, cooperate as much as they can with both parties to help bring the client to justice. (Photo evidence will also be required for evidence).
  3. The route over which the journey is to be taken will be arranged by Clesra Ventures Ltd. unless any specific request is made by the Hirer and in accordance therewith, a quotation will be based. Should the Hirer make any subsequent arrangements with Clesra Ventures Ltd. or the driver for a deviation of route whereby mileage or time of the new route exceeds that of the original route, the Hirer will be liable to pay Clesra Ventures Ltd. for the extra cost incurred.
  4. All arrangements for hires are subject to the availability of a vehicle or vehicles of the capacity required at the date and time of the request. Clesra Ventures Ltd. will not be held responsible for the unavailability of a vehicle for which a quote has been given. Having received a quote does not guarantee the availability of a vehicle. Clesra Ventures Ltd. has the right to refund and cancel the booking if they cannot fulfil it.
  5. Unless otherwise mutually agreed a minimum deposit of 40% (non-refundable) of the hire charge must be paid with booking to secure your booking, if only Clesra Ventures Ltd. cannot fulfil the journey request then the deposit will be refunded.
  6. Once a confirmation and deposit for a booking has been received, the deposit is non-returnable. If a booking is cancelled more than 14 days before a journey takes place a 40% cancellation charge will apply on the total payment. If a booking is cancelled between 7 and 14 days before the journey takes place a fee equivalent to 50% of the booking cost will be due.

(a). If a booking is cancelled between 48 hours and 7 days before the journey takes place a fee equivalent to 75% of the booking cost will be due.

(b). If a booking is cancelled less than 48 hours before the journey takes place, the full cost of the booking will be due. Once our client sits on board any of the vehicles the drivers have our agreement to take you and bring you back to your destination, once you have boarded the vehicle we as Clesra Ventures Ltd. have fulfilled our contract with you and cannot issue refunds on these bookings.

(c). Should the cancelled booking involve additional services, for example, meals, accommodation, ferry charges, etc., and the proprietors of these services make a charge of cancellation fees, these will be passed on to the hirer in addition to the cancellation fee already listed.

(PLEASE NOTE: WE ARE UNABLE TO OFFER ANY SPECIAL RATES OR CONCESSIONS FOR ANY CANCELLATIONS WHICH HAVE RESULTED FROM CORONAVIRUS OR ANY OTHER TYPE OF ILLNESS OR GLOBAL PANDEMIC. PLEASE ONLY BOOK YOUR TRANSFERS IF YOU ARE SURE OF TRAVELLING. WE WILL ONLY TAKE JOBS ON THAT WE CAN COVER.

CHARGES WILL INCUR FOR ANY REARRANGEMENTS OF TRANSFERS IF INFORMED OVER 14 DAYS A 15% CHARGE WILL APPLY, BETWEEN 7-14 DAYS 30%, LESS THAN 7 DAYS AND 48 HOURS WILL BE 40% AND UNDER 48 HOURS WILL BE ZERO REFUND POLICY AND THE TRANSFER WILL NEED TO BE REBOOKED)

AS THE PANDEMIC HAS EASED WE STILL ADVISE ALL OUR CLIENTS TO OBTAIN ALL CURRENT LEGISLATIONS IN REGARDS TO KEEPING YOUR DISTANCE AND WEARING MASKS. WE WILL NOT BE HELD RESPONSIBLE IN ANY SITUATION SHOULD ANY FINES BE IMPOSED DURING YOUR TRAVEL.

VEHICLE REQUIREMENT

All vehicles do not require, therefore do not have safety screens between driver and passengers.

PASSENGER ADVICE

We advise our Passengers to take the following precautions when travelling with us in relation to COVID-19. Our advice is based on the latest UK Government COVID-19 guidance for the transport sector.

We advise you not to travel with us if you are feeling unwell or are exhibiting symptoms of coronavirus (COVID-19)

Although not required by law, you are advised to wear a face covering Our Drivers are instructed to sanitize all commonly-touched surfaces of their vehicles between journeys; you may however (with the driver’s permission) use your own disinfectant wipes for additional peace of mind

Use tissues to catch coughs and sneezes and dispose of them safely after exiting the vehicle

Maintain social distancing as much as possible, not shaking hands with the driver or sitting next to them “Use hand sanitiser when appropriate and avoid touching your face”.

DRIVER ADVICE

We advise our Drivers to take the following precautions when fulfilling Journeys in relation to COVID-19. Our advice is based on the latest UK Government COVID-19 guidance for the transport sector. Although not required, you are advised to wear an appropriate face mask or covering; provided it will not inhibit your ability to drive safely. Allow good external ventilation of the vehicle by keeping the car windows open where possible during trips.

You should clean your vehicle regularly using gloves and standard cleaning products, making sure to clean door handles and other areas that passengers may touch Ask permission before loading or unloading Passenger Luggage; clean your hands and/or using disposable gloves as necessary.

Use tissues to catch coughs and sneezes and dispose of them hygienically after exiting the vehicle Maintain physical distance with your Passenger, do not shake their hand to greet them. Wash your hands regularly with soap or hand sanitiser and avoid touching your face

  1. As a broker and or Agent we may sub-contract and share journey details with other operators, Clesra Ventures Ltd. reserves the right to subcontract a vehicle from another operator when necessary. All drivers instructed under Clesra Ventures Ltd. to carry out work are fully insured, experienced and hold Full Operator Licences.

The company’s vehicles may not be sub-let, lent or licensed by a hirer without the written consent of the company, and the company reserves the right to supply larger vehicles than ordered or even smaller vehicles to accommodate the total passengers. If the booked vehicle breaks down, we have the right to use any other vehicle or vehicles including taxis. By placing a booking, YOU are confirming YOU are accepting this policy, and WE will not be held responsible for claims regarding this policy by YOU against US or our SUPPLIER.

  1. A driver (contractor) is responsible for his vehicle throughout the period of hire and his decision is final. He has the authority to refuse admission to any person whom he considers a nuisance or unsuitable and has the right to ask such a person/persons to be removed from the vehicle before continuing the journey. The driver may also refuse to continue with the journey if he feels unsafe at any time, no refunds will be issued to the client in this case, and Clesra Ventures Ltd. will not be held responsible for any actions.
  2. In the event of a missed flight, it is the passenger’s or booker’s liability to inform Clesra Ventures Ltd. immediately, so that we will notify the driver not to enter the airport for the pickup. If the journey was pre-paid, the fare will be refunded after deducting admin charges. However, if the Passenger wishes to take a later flight we will provide the service at a slightly extra cost. Failure to notify Clesra Ventures Ltd., the Passenger or booker will be liable to pay the full fare, and if it is pre-paid, the fare will not be refunded and will be considered a “No Show”.

“No Show” Means: If a passenger books a private hire car with us and fails to meet the driver on pick-up time, this will include airport, seaport, home, hotel, and other private addresses. This will include the incorrect date and time of the bookings.

The driver will wait in the arrival hall for up to 1 hour from flight landing time and if the Passenger fails to meet the driver within this time limit or fails to make contact via phone, email or SMS to inform their status at the airport or seaport, this will be considered as a no show.

All bookings made online or over the phone on the basis of paying the driver cash, and if the booking was secured with a valid credit or debit card will be charged the full fare of transfer in the event of a no-show.

All bookings pre-paid by a credit or debit card will not be refunded in the event of a no-show.

In addition, if you have made a reservation for a specific time and then you later decide to alter the times of your transfers, thus may incur an extra charge. This is purely because we may have other jobs booked in throughout the day and it would disrupt the entire days’ schedule for us.

For this reason, we may have to get last-minute emergency cover for vehicles and drivers to accommodate the needs and requirements of our customers and jobs which will indeed cost us extra. We therefore would not pass on the full cost but will pass on a partial and fair cost for this to the client who has requested these changes.
14A. Please ensure you are all ready for collection/pickup at the specified and agreed time, as any waiting time over 15 minutes may incur an extra charge by the driver. Please also ensure you remain to the itinerary times agreed when booking as drivers work on strict hour regulations,

if you are late and our driver is running late for other jobs and we cannot make alternative arrangements, then the driver may leave and you will not be refunded. please ensure the vehicle/s is kept clean and all passengers are well-behaved, if any damage is caused to the vehicle then you will be liable for charges / If for any reason our driver feels unsafe he is entitled to take you off the vehicle and you will have to make your own arrangements. you will not be refunded.

If for any reason, the desired vehicle is not available, we reserve the right to supply larger or smaller vehicles to accommodate the total passengers, we also have the right to provide a different branded vehicle if for whatever reason we are unable to provide the actual agreed vehicle, there will be no additional charge for this.

Furthermore, unless a trailer is booked and paid for in advance separately at an additional cost of at least £40 each way we have the right not to provide it on the date of the transfer if any situation arises. We will usually inform you if this is the case. As much as we try our best to send a vehicle of choice to our customers this is not always going to be the case as this vehicle could be delayed in traffic, the vehicle can break down etc. this is why we can not clearly state a certain type of vehicle is going to be sent out and neither to market our service as such, as we aim to provide a continuous service.

your driver details will usually be provided 1-2 days prior to the journey, please call us to request this if you do not hear from us by then.

    • No Animals are permitted on the Company’s vehicles with the exception of guide dogs.
    • No Alcoholic drinks may be carried or consumed in the Company’s vehicles unless otherwise agreed.
    • No Smoking is allowed on the Company’s vehicles.
    • No fast food i.e. chips, pizzas, burgers etc., are permitted to be carried or consumed on the Company’s vehicles.
    • A driver may stop passengers from bringing luggage or goods, which he considers, unfit into the Company’s vehicles. Heavy articles such as suitcases should be deposited in the rear and side luggage lockers and no article should obstruct the gangway or emergency exits.
    • When necessary a different coach may return a party from a destination to the one that took passengers out furthermore, coaches may be used to perform other work during the waiting time at a destination unless the Hirer has expressed their wish in advance for a coach to stay with their party in which case there may be an additional charge.
    • Any costs incurred in respect of road and bridge tolls, ferry and parking charges shall be the responsibility of the Hirer.
    • It is an essential part of the Contract of Hire that payment in full is made before departure unless otherwise agreed.
    • If a duplicate payment is made via card or bank transfer or payment in error, there will be a standard admin cost of 22.5% of the total payment if we have to refund.
    • Notices – No bill, poster or notice is to be displayed on any vehicle without prior consent of Clesra Ventures Ltd..
    • All complaints can only be dealt with by email. please send any correspondence to [email protected]

CONDITIONS OF HIRING

  1. If Child seat(s) are provided by the company, they are used at the sole discretion of the adult passenger accompanying the child who must satisfy themselves that the child seats are adequate, no responsibility can be accepted by the company for their use.
  2. Any deviation made by the customer from the details overleaf may incur extra charges.
  3. The company / nor the contractor can accept any responsibility for any unforeseeable occurrences resulting in late arrival in any circumstances including (vehicle breakdown, traffic delays, delay from previous job etc) Your Travel/Holiday insurance may be available to cover any such occurrences, see your Travel Agent.

We will not be liable for any damages or reimbursement which occur to the client for any late arrivals, alternative transport arrangements or missed tours or events.

  1. The Company cannot accept responsibility for goods or belongings, lost, stolen, or damaged whilst on the vehicle.
  2. Your driver will assist you with your luggage if required, it is, however, your own responsibility, please make sure that it is loaded/unloaded safely. We will not be held responsible for the safety of or damage to luggage or other belongings or for anything being left behind.
  3. Although the driver will make every effort to pick up & drop off at a safe place, the company cannot accept responsibility for any injuries incurred whilst boarding or alighting the vehicle.
  4. If seat belts are provided on the vehicle, please Use them. Omitting to do so may result in any claims for injury caused by any road traffic accident being invalidated.
  5. The driver is in complete charge of the vehicle, should he/she consider that the safety of the passengers or vehicle could be compromised, he/she is at liberty to take any action that he or she determines is appropriate.
  6. Should any of the details overleaf be incorrect we must be informed immediately, failure to do so may result in you not being collected on time or the wrong vehicle being sent etc. We will not be held responsible should you not comply with this request.
  7. Requests for later pickup times for your journey to the Airport, if accepted by us, would be entirely at your own risk, we will not be held responsible for any late arrival at the airport.
  8. We accept payment via Credit/Debit Card, Bank Transfer and Paypal . A deposit payment must always be paid in advance to secure your booking and to reserve your vehicle. The client may pay the full payment in advance or pay a small deposit and the remaining amount will be due atleast two weeks prior to the trip date.
  9. By paying a deposit or full payment to us you will automatically agree to all our terms and conditions.

We wish all our clients an enjoyable journey and a safe return

Our Privacy Policy

Clesra Ventures Ltd. (“We”, “Us” and “Company”) are committed to protecting and respecting your privacy.

This policy (together with our terms and conditions and any other documents referred to on it) sets out the basis on which any personal data we collect from you, or that you provide to us, will be processed by us. Please read the following carefully to understand our views and practices regarding your personal data and how we will treat it. By visiting our website or using our app you are accepting and consenting to the practices described in this policy.

For the purpose of the General Data Protection Regulation, the data controller is Clesra Ventures Ltd. a company registered in the UK.

Information we collect from you

We will collect and process the following data about you:

  • Information you give us. This is information about you that you give us by filling in forms on our website or app (our sites) or by corresponding with us by phone, e-mail or otherwise. It includes information you provide when you search for a product or service, participate in social media functions on our sites, enter a competition, promotion or survey, and when you report a problem with our sites. The information you give us may include your name, address, e-mail address and phone number, financial and credit card information, personal description and photograph and content published on your social media accounts.
  • Information we collect about you. With regard to each of your visits to our sites, we will automatically collect the following information:
    • Technical information, including the Internet Protocol (IP) address used to connect your computer or mobile device to the internet, your login information;

Information about your visit, including the full Uniform Resource Locators (URL), clickstream to, through and from our site (including date and time),

Purpose/Activity

Type of data

Lawful basis for processing including basis of legitimate interest

To register you as a new customer or trade professional

(a)Identity

(b)Contact

Performance of a contract with you

To process and deliver your order including:

(a) Manage payments, fees and charges

(b) Collect and recover money owed to us

(a)Identity

(b)Contact

(c)Financial

(d)Transaction

(e)Marketing and Communications

(a) Performance of a contract with you

(b) Necessary for our legitimate interests (to recover debts due to us)

To manage our relationship with you which will include:

(a) Notifying you about changes to our terms or privacy policy

(b) Asking you to leave a review or take a survey

(a) Identity

(b) Contact

(c) Profile

(d) Marketing and Communications

(a) Performance of a contract with you

(b) Necessary to comply with a legal obligation

(c) Necessary for our legitimate interests (to keep our records updated and to study how customers and trade professionals use our products / services)

To enable you to partake in a prize draw, competition or complete a survey

(a) Identity

(b) Contact

(c) Profile

(d) Usage

(e) Marketing and Communications

(a) Performance of a contract with you

(b) Necessary for our legitimate interests (to study how customers and trade professionals use our products / services, to develop them and grow our business)

To administer and protect our business and our sites (including troubleshooting, data analysis, testing, system maintenance, support, reporting and hosting of data)

(a) Identity

(b) Contact

(c) Technical

(a) Necessary for our legitimate interests (for running our business, provision of administration and IT services, network security, to prevent fraud and in the context of a business reorganisation or group restructuring exercise)

(b) Necessary to comply with a legal obligation

To deliver relevant website content and advertisements to you and measure or understand the effectiveness of the advertising we serve to you

(a) Identity

(b) Contact

(c) Profile

(d) Usage

(e) Marketing and Communications

(f) Technical

Necessary for our legitimate interests (to study how customers and trade professionals use our products / services, to develop them, to grow our business and to inform our marketing strategy)

To use data analytics to improve our website, products / services, marketing, customer relationships and experiences

(a) Technical

(b) Usage

Necessary for our legitimate interests (to define types of customers and trade professionals for our products and services, to keep our website updated and relevant, to develop our business and to inform our marketing strategy)

To make suggestions and recommendations to you about goods or services that may be of interest to you

(a) Identity

(b) Contact

(c) Technical

(d) Usage

(e) Profile

Necessary for our legitimate interests (to develop our products / services and grow our business)

    • Partners you viewed or searched for, download errors and any phone number used to call our customer service number;
    • Your location, if you are a trade professional registered with us or a customer.
  • Information we receive from other sources. This is the information we receive about you if you use any of the other websites we operate or the other services we provide. In this case, we will have informed you when we collected that data if we intend to share those data internally and combine it with data collected on this site or in the app. We will also have told you for what purpose we will share and combine your data. We are working closely with third parties (including, for example, business partners, sub-contractors in technical, payment and delivery services, advertising networks, analytics providers, search information providers, credit reference agencies). We will notify you when we receive information about you from them and the purposes for which we intend to use that information.

Purposes For Which We Will Use Your Personal Data

We have set out below, in a table format, a description of all the ways we plan to use your personal data, and which of the legal bases we rely on to do so. We have also identified what our legitimate interests are where appropriate. Note that we may process your personal data for more than one lawful ground depending on the specific purpose for which we are using your data.

Change of purpose

We will only use your personal data for the purposes for which we collected it, unless we reasonably consider that we need to use it for another reason and that reason is compatible with the original purpose. If you wish to get an explanation as to how the processing for the new purpose is compatible with the original purpose, please contact us.

If we need to use your personal data for an unrelated purpose, we will notify you and we will explain the legal basis which allows us to do so.

Please note that we may process your personal data without your knowledge or consent, in compliance with the above rules, where this is required or permitted by law.

Cookies

Our website uses cookies to distinguish you from other users of our website. This helps us to provide you with a good experience when you browse our website and also allows us to improve our site.

Uses Made of the Information

We use information held about you in the following ways:

  • Information you give to us. We will use this information:
    • to carry out our obligations arising from any contracts entered into between you and us and to provide you with the information, products and services that you request from us;
    • to provide you with information about other goods and services we offer that are similar to those that you have already purchased or enquired about;
    • to provide you, or permit selected third parties to provide you, with information about goods or services we feel may interest you. If you are an existing customer or trade professional, we will only contact you by electronic means (e-mail or SMS) with information about goods and services similar to those which were the subject of a previous sale or negotiations of a sale to you. If you are a new customer or trade professional, and where we permit selected third parties to use your data, we (or they) will contact you by electronic means only if you have consented to this. If you do not want us to use your data in this way, or to pass your details on to third parties for marketing purposes, please tick the relevant box situated on the form on which we collect your data;
    • to notify you about changes to our service;
    • to ensure that content from our sites is presented in the most effective manner for you and for your computer.
  • Information we collect about you. We will use this information:
    • to administer our sites and for internal operations, including troubleshooting, data analysis, testing, research, statistical and survey purposes;
    • to improve our sites to ensure that content is presented in the most effective manner for you and for your computer;
    • to allow you to participate in interactive features of our service, when you choose to do so;
    • as part of our efforts to keep our sites safe and secure;
    • to measure or understand the effectiveness of advertising we serve to you and others, and to deliver relevant advertising to you;
    • to make suggestions and recommendations to you and other users of our site about goods or services that may interest you or them.
  • Information we receive from other sources. We will combine this information with information you give to us and information we collect about you. We will use this information and the combined information for the purposes set out above (depending on the types of information we receive).

Disclosure Of Your Information

You agree that we have the right to share your personal information with:

  • Selected third parties including:
    • business partners, suppliers and sub-contractors for the performance of any contract we enter into with them or you;
    • advertisers and advertising networks that require the data to select and serve relevant adverts to you and others;
    • analytics and search engine providers that assist us in the improvement and optimisation of our site.

We will disclose your personal information to third parties:

  • In the event that we sell or buy any business or assets, in which case we will disclose your personal data to the prospective seller or buyer of such business or assets.
  • If Clesra Ventures Ltd. or substantially all of its assets are acquired by a third party, in which case personal data held by it about its customers and trade professionals will be one of the transferred assets.
  • If we are under a duty to disclose or share your personal data in order to comply with any legal obligation, or in order to enforce or apply our terms of service and other agreements; or to protect the rights, property, or safety of Clesra Ventures Ltd. , our customers and trade professional, or others. This includes exchanging information with other companies and organisations for the purposes of fraud protection and credit risk reduction.

Where We Store Your Personal Data

All information you provide to us is stored on our secure servers. Any payment transactions will be encrypted using SSL technology. Where you have chosen a password which enables you to access certain parts of our site, you are responsible for keeping this password confidential. We ask you not to share a password with anyone.

Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to our sites; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access.

Data Retention

We will only retain your personal data for as long as necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements. To determine the appropriate retention period for personal data, we consider the amount, nature, and sensitivity of the personal data, the potential risk of harm from unauthorised use or disclosure of your personal data, the purposes for which we process your personal data and whether we can achieve those purposes through other means, and the applicable legal requirements.

Your legal Rights

Under certain circumstances, you have rights under data protection laws in relation to your personal data. If you wish to exercise any of these rights, please contact us.

No Fee Usually Required

You will not have to pay a fee to access your personal data (or to exercise any of the other rights). However, we may charge a reasonable fee if your request is clearly unfounded, repetitive or excessive. Alternatively, we may refuse to comply with your request in these circumstances.

What We May Need From You

We may need to request specific information from you to help us confirm your identity and ensure your right to access your personal data (or to exercise any of your other rights). This is a security measure to ensure that personal data is not disclosed to any person who has no right to receive it. We may also contact you to ask you for further information in relation to your request to speed up our response.

Time Limit to Respond

We try to respond to all legitimate requests within one month. Occasionally it may take us longer than a month if your request is particularly complex or you have made a number of requests. In this case, we will notify you and keep you updated.

Changes To Our Privacy Policy

Any changes we make to our privacy policy in the future will be posted on this page and, where appropriate, notified to you by e-mail. Please check back frequently to see any updates or changes to our privacy policy.

Contact

Questions, comments and requests regarding this privacy policy are welcomed and should be addressed to [email protected]

You have the right to make a complaint at any time to the Information Commissioner’s Office (ICO), the UK supervisory authority for data protection issues (www.ico.org.uk). We would, however, appreciate the chance to deal with your concerns before you approach the IC so please contact us in the first instance.

THANK YOU